Returns
At Sportsbuddy, we are so confident in the quality of our products that we provide a 14-day right of return on all products. In addition, there is of course a 2-year warranty.
The right of complaint applies to defects in material and / or manufacturing, and does not apply to defects or damage that has occurred due to incorrect operation of the product or if original packaging is missing.
Sportsbuddy.dk does not cover the return costs and packages sent on COD are not accepted.
WHEN RETURNING
Packages are sent to:
Sportsbuddy.dk
Vesterbro 21E, 1 th
9000 Aalborg
All packages sent back must contain a completed cancellation form. This speeds up the return and refund process. If you have problems with your product, contact us before you send it back and we will find a solution.
Download the cancellation form here.
REFUSION
When the return package is received, we will review the package and your case. If there is a basis for a refund, we will automatically return the money to the account you placed your order with - if you want the refund on another account, please contact us before sending a package return.
HOW TO RETURN A PRODUCT
- Print and fill out our cancellation form.
- Pack the product and the cancellation form securely and make sure it is not damaged during shipment.
- Buy a package label here, put it on the package and send it to us.