FAQ - Often asked questions
how do i recharge my watch?
You can see our video guides on how to charge our watches here!
- Video Vision smart
How long is the battery life of the watch?
The watch can hold power for 7-10 days depending on usage and functions. When it runs out of power, simply charge it in a USB socket for 3-4 hours and then it is ready for use again.
Er urene vandtætte?
Vores ure har enten en IP68 eller 5ATM godkendelse, hvilket vil sige de er vandtætte.
IP68: Betyder at uret kan være op til 10 meter under vandet i 3-5 minutter.
5ATM: Betyder at uret kan være op til 50 meter under vandet i 3-5 minutter.
Urene kan tåle en vandtemperatur op til max 40 grader. Urene er såldes ikke beregnet som hverken dykkerure eller svømmeure.
Hvorfor vises min søvn ikke?
For at få vist din søvn skal du sørge for følgende:
1. Sørg for at have uret på før, under og efter søvnperioden.
2. Er din søvn under 3 timer vil den ikke blive vidst i appen.
3. Sørg for at ''all-day heart rate detection'' er slået til.
What is the estimated shipping time?
We ship with Postnord and they have 1-3 days delivery.
where is your warehouse and what cities do you ship to?
We have an office and warehouse in Aalborg and ship from here to the whole of Scandinavia. We send packages every weekday and 97% of our packages in Denmark arrive the next weekday.
Do all the watches come with pedometers?
Yes they do.
Do all the watches come with heart rate monitor?
All but the kids watch has heart rate monitor
How do i contact you?
We strive to help you as soon as possible. We are actively ready to help you every weekday between:
9.00AM - 5.00PM +2GMT. Look at our contact info here
Do you have any guarantees?
At Sportsbuddy, we believe that it is better for you to have the opportunity to try the equipment over a longer period - rather than 2 minutes in a store and therefore we have made a 31-day full satisfaction guarantee.
When you buy sports equipment from Sportsbuddy, you can try the product for up to 14 days risk-free. If the product is not for you, you can either exchange it for another or get your money back.
Please note, however, that the product cannot be returned if it is damaged or if the original packaging is missing. If you want to make use of the satisfaction guarantee, it only costs the shipping back to our warehouse.
If there are issues with my watch, what do I do then?
You can do the following:
Make sure the app is completely up to date.
Check that the watch is updating inside the app itself.
Check out the FAQ inside the app as they have answers to many questions
about the watches.
Try restarting the watch and setting it up again.
Contact customer service if the above does not work.
How do i return a product?
f you want to make use of your right of return, you can find our return form here.
B Note: If the watch is defective or contains an error, contact our support. Often the problem can be solved through support or by sending a spare part. You can contact our support here
Can there be more users on the Sportsbuddy Scale?
Yes, you can easily have several families connected to the scale
through the app.
Is the shipping free?
- Delivery to postnord delivery points - FREE
- Delivery to business address - EUR 5
- Delivery to private address - EUR 2.55