Terms of trade

General information

Sportsbuddy.dk is managed by:

Tradevision ApS

Vesterbro 21E, 1. th.

9000 Aalborg

CVR: 39246252

Returns and complaints should be sent to:

Sportsbuddy.dk

Vesterbro 21E, 1 th.

9000 Aalborg

Payment

Sportsbuddy.dk accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.

We do not charge card fees.

All amounts are in DKK. Danish kroner and include VAT.

Sportsbuddy uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

Orders received before 3pm on a weekday will be dispatched the same day. We ship our products with PostNord and all orders are sent with a unique tracking number, so you can follow your package from the time it leaves our warehouse until it arrives at your address.

We deliver to a parcel shop, to a business address or to a private address. There is always free shipping to the parcel shop, for home delivery the price is 19 DKK and to business address 35 DKK.

We have day to day delivery every weekday (Saturday only to delivery point)

Complaints

There are 2 years warranty according to the purchase law. Our warranty applies to defects in material and/or workmanship. The complaint does not apply to defects or damage caused by incorrect operation of the product / service.

If your complaint is justified, it means that you can either have the product repaired, exchanged, your money back or a reduction in price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the fault. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The goods must always be returned in proper packaging. Please also remember to obtain a receipt of dispatch so that we can reimburse your freight costs.

On return

Parcels are sent to:

Sportsbuddy.dk

Vesterbro 21E, 1 th.

9000 Aalborg

We do not accept packages sent COD and we only accept packages sent directly to the address.

When you return the item, please include a detailed description of the problem.

Right of withdrawal

There is a 14 day full return policy on items purchased from our webshop.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered separately, the period runs from the day you receive the last item.

This means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontakt@sportsbuddy.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You cannot cancel your purchase by refusing to accept the goods without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that if you cancel part of your purchase, you will not be refunded the shipping costs.

Returns

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the goods to us.

You must pay for the package to be returned and you are liable if any damage occurs during transit.

Condition of the goods when you return them

You are liable only for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and functioning of the goods. In other words - you can try the item in the same way as if you tried it in a physical shop.

If the item is tried on beyond what is described above, we will consider it used, which means that if you cancel the purchase, you will only get a refund of part of the purchase price or the shipping costs, depending on the commercial value of the item.

To receive a full refund, you must do the same as you would in a physical shop. You may try the product, but not actually use it.

We recommend that you return the item in its original packaging.

If the original packaging is missing, this may result in a depreciation of the item.

Refund of the purchase price

If you cancel your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (except for additional delivery costs where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days of the day we receive your notice of cancellation.

We will refund the money using the same means of payment you used to make the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us proof that you have returned it.

The goods are sent to:

Sportsbuddy.dk

Vesterbro 21E, 1 th.

9000 Aalborg

We only accept parcels sent directly to the address.



Satisfaction Guarantee

We offer that you can try the product for up to 14 days from you have received the item. You can therefore try the product risk-free, and if you are not satisfied, you can either get your money back or exchange the product.

If you use the satisfaction guarantee, the following applies:

The goods must be returned to us within 14 days of you notifying us that you wish to use the satisfaction guarantee.

The goods must not be damaged.

The goods must be returned in their original packaging

You are responsible for returning the goods to our warehouse.

We will refund your payments as soon as we have verified that the conditions of the extended right of withdrawal/satisfaction guarantee have been met.


Complaints procedure

If you as a consumer wish to complain about your purchase, please contact us at kontakt@sportsbuddy.dk. If we are unable to resolve your complaint, you can send it to:

Complaints Resolution Centre

Centre for Complaints Resolution

Toldboden 2

8800 Viborg

www.naevneneshus.dk



If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr



Anyday

With Anyday you can split your payment. You pay the first instalment when the goods are delivered, and the remaining amount is paid off over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday you get an account that you can use at all webshops that offer payment through Anyday.



Privacy policy

We need the following information when you shop with us:

Name, address, phone number and email address.

We record and pass on the personal data that is necessary to deliver the goods to you.

The personal information is registered at Tradevision ApS and stored for five years, after which the information is deleted.

In addition, we cooperate with a number of other companies that store and process data. These companies process data solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your data with adequate protection.

The data controller on Sportsbuddy.dk is Tradevision ApS.

You have the right to know what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary for the purpose for which we were supposed to use it. You can also contact us if you believe that your personal data is being processed in breach of the law. You can write to us at: kontakt@sportsbuddy.dk.

Standard withdrawal form

(This form is to be completed and returned only if the right of withdrawal is exercised)

To:

Sportsbuddy.co.uk

Vesterbro 21E, 1 th.

9000 Aalborg

E-mail: kontakt@sportsbuddy.dk

I hereby notify that I wish to exercise my right of withdrawal in relation to my purchase agreement for the following goods/services:

__________________________________________________________________________________



Ordered on: _______________________________ Received on: _______________________________



Consumer's name: ______________________________________________________________________



Forbrugerens adresse: ___________________________________________________________________



Consumer's signature: _________________________________________ Date: _________________

(only if the content of the form is communicated on paper)

The commercial conditions were last updated on 16.05.2022